XCHANGE Integration Privacy Policy

XCHANGE Integration "the App” provides order integration with XCHANGE "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account: Orders and Product data, access to orders/create, orders/paid, orders/cancelled web hooks (webhook data limited to id and line_item fields only)

This app only handles Order and Product data from your store. We do not make any requests for customer data.

Furthermore, we limit the data returned in webhooks and other API calls by using the fields parameter provided by Shopify. The app's webhook handlers only request the id and line_item fields.

We log events that occur during the setup of this app for debug purposes and during the normal usage of this app, ie handling order webhooks. No contact details or personally identifiable information is requested nor stored.

We collect personal information directly from the relevant individual, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App.

Sharing Your Personal Information

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention When you place an order through the Site, we will maintain your Order Information for our records for at least a minimum of 6 months unless and until you ask us to delete this information.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at plugins@xchangemarket.com or by mail using the details provided below:

XCHANGE Market - 1160 Ellesmere Road, Toronto, ON, Canada M1P 2X4